Privacy Policy

Effective Date: January 01, 2024

Flourish Mental Health LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our services, including our website, therapy and counseling services, mental health education programs, and other resources (collectively, the “Services”).

1. Information We Collect

We collect various types of information to provide and improve our Services, including:

• Personal Information: This includes your name, email address, phone number, postal address, date of birth, and any other information you provide when registering for our Services, booking appointments, or contacting us.
• Health Information: When you engage in our mental health services, we may collect health-related information, such as your medical history, treatment plans, and other sensitive information necessary to provide you with the appropriate care.
• Payment Information: If you make payments through our platform, we collect payment details such as credit/debit card numbers, billing addresses, and other related financial information.
• Technical Data: We collect data on how you interact with our website and Services, including your IP address, browser type, device information, and usage data (e.g., pages viewed, links clicked).

2. How We Use Your Information

We use your information to:

• Provide and Manage Our Services: To schedule appointments, deliver therapy or counseling sessions, manage your account, and process payments.
• Improve Our Services: To understand how our Services are used and make improvements based on user behavior and feedback.
• Communicate with You: To send you appointment reminders, notifications, and other relevant information related to your use of our Services. This includes SMS messages for which you have provided explicit consent.
• Legal and Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who help us provide, manage, or improve our Services, such as payment processors, IT support, and cloud storage providers. These parties are bound by confidentiality agreements and are only allowed to use your information as needed to perform their functions.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may share your information with third parties if you have provided explicit consent for us to do so. Specifically, we do not sell or share phone numbers provided for SMS communications for any marketing or third-party purposes.

4. SMS Communications and Consent

• Consent for SMS Messages: By providing your phone number and checking the opt-in box on our contact form, you consent to receive SMS communications from us regarding appointments, billing, and other relevant updates. You can opt out of these messages at any time by replying “STOP” to any SMS message.
• SMS Opt-In Statement: We do not sell or share phone numbers provided for SMS communications. Your phone number is used solely for the purpose of delivering SMS updates related to our services. It is not shared with or sold to any third parties.
• Opt-Out of Communications: You may opt out of receiving marketing or promotional communications by following the unsubscribe instructions provided in those communications. For SMS messages, you may reply “STOP” to opt out.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, please note that no data transmission over the Internet or method of storage can be guaranteed 100% secure.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top of this page.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Flourish Mental Health LLC
Website: www.flourishmentalhealth.com
Email: admin@flourishmentalhealth.com
Phone: (832) 639-2015